Refund Policy

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

After 12 hours, your order may already be processed or shipped, and cancellation may no longer be possible.

To request an order cancellation, please contact us immediately at the email address provided in the Contact Information section.

Our Promise to You

At Verdicart, we are committed to ensuring that our customers receive quality products and reliable service. If a product arrives damaged, defective, or significantly different from what was described, we will work with you to provide a fair resolution.

Our goal is to ensure that customers are satisfied with their purchase and experience with our store.

Returns Eligibility

Due to the nature of international logistics, returns are only accepted under the following circumstances:

• Item arrived damaged

• Item arrived defective

• Wrong item was received

• Item is significantly different from the description on our website

Returns will not be accepted for the following reasons:

• Change of mind

• Incorrect size selected by the customer

• Minor color variations caused by screen or display differences

• Shipping delays caused by customs or logistics providers

• Refusal to pay customs duties or taxes

Return Timeframe

Customers must contact us within 48 hours of delivery if there is an issue with their order.

Requests submitted after 48 hours of confirmed delivery may not be eligible for a refund or replacement.

Proof Required

To process a refund or replacement request, customers must provide the following:

• Clear photos of the product received

• Photos of the product packaging

• Photo of the shipping label

• A brief description of the issue

This information allows us to verify the issue with our supplier and process your request efficiently.

Return Shipping

Due to high international shipping costs, customers will usually not be required to return the item.

However, in certain cases where a return is required:

• Customers may be responsible for return shipping costs

• Return instructions will be provided by our support team

Customers should not send items back without contacting us first, as unauthorized returns may not be accepted.

Refund Process

If your refund request is approved, we will provide one of the following resolutions:

• A full refund to the original payment method, or

• A replacement product, where applicable and preferred by the customer

Refunds are typically processed within 5–10 business days after approval.

Please note that banks or payment providers may require additional time to reflect the refund in your account.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please follow these steps:

• Check your bank account again

• Contact your payment provider or bank

• If the issue remains unresolved, contact our support team for assistance

Lost Packages

If your order has not arrived within 45 business days, the package may be considered lost.

In such cases, Verdicart will offer one of the following solutions:

• A replacement product

• A full refund

Delivered but Not Received

If your tracking information shows that the package has been marked as delivered but you did not receive it, please:

• Check with neighbors or household members

• Contact your local courier or delivery service

Verdicart is not responsible for stolen packages once they have been marked as delivered. However, we will assist customers where possible in contacting the courier and filing a claim.

Non-Refundable Situations

Refunds will not be issued in the following situations:

• An incorrect shipping address was provided by the customer

• The customer refuses to pay required customs duties or taxes

• The item has been used, damaged, or altered after delivery

Contact Information

If you have any questions about this Refund Policy or wish to submit a return or refund request, please contact us:

Email: customercare@verdicart.com
Website: www.verdicart.com

Response time is typically 24–48 business hours.