Shipping Policy

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking details where available.

Please note:

• Orders placed on weekends or public holidays will begin processing on the next business day.
• During peak seasons or high-demand periods, processing times may be slightly longer.

Delivery times vary depending on your location and the product ordered.

In rare cases, delivery may take longer due to:

• Customs processing
• High seasonal demand
• Carrier delays
• Weather disruptions
• Local postal service delays

Shipping costs are calculated at checkout based on several factors, including:

• Delivery location
• Product weight and dimensions
• Selected shipping method

From time to time, Verdicart may offer Free Shipping promotions. When available, this will be clearly indicated on the product page or during checkout.

For international orders, customers may be responsible for any customs duties, import taxes, or local fees required by their country.

Verdicart does not control or predict these charges.

Customs policies vary between countries, and customers are encouraged to contact their local customs office for further information.

Failure to pay applicable customs fees may result in delivery delays or the return of the package.

Once your order has shipped:

• A confirmation email containing tracking information will be sent where available.
• Tracking updates may take 2–7 days to appear in the carrier's system.
• Some lower-cost shipping methods may provide limited tracking updates.

Because Verdicart works with multiple suppliers and warehouses:

• Items within the same order may ship separately.
• Packages may arrive on different dates.
• Each shipment may have its own tracking number.

This is a standard practice for international dropshipping operations and does not necessarily indicate that an item is missing from your order.

Customers are responsible for ensuring that their shipping address is accurate and complete at checkout.

Verdicart is not responsible for:

• Orders delivered to incorrect addresses provided by the customer.
• Failed deliveries due to inaccurate or incomplete address information.

If you notice an error in your shipping details, please contact us immediately. Changes cannot be guaranteed once an order has been processed.

If your order is delayed beyond the estimated delivery timeframe, we recommend the following steps:

• Check the tracking information provided.
• Contact your local postal or courier service.
• Contact our support team if the issue remains unresolved.

When is a package considered lost?

A package may be considered lost if:

• It has not arrived within 35 business days from the shipment date; or
• The shipping carrier confirms that the package has been lost.

In such cases, Verdicart will offer:

• A replacement product; or
• A full refund.

Refunds or replacements will be issued after confirmation from the shipping carrier.

If tracking indicates that a package has been marked as "Delivered" but you have not received it, please:

• Check with neighbours or household members.
• Contact your local delivery office.
• Wait 1–2 business days, as packages may sometimes be marked delivered before arrival.

Verdicart is not responsible for stolen packages once they have been marked as delivered. However, we will assist customers in contacting the carrier and initiating an investigation where possible.

Verdicart ships to most countries worldwide. However, shipping may not be available to:

• Certain remote locations.
• Countries with restricted import regulations.
• Regions experiencing political or logistical instability.

If shipping to your location is not possible, you will be notified and your order will be refunded.

If your order arrives damaged, please contact us within 48 hours of delivery.

You will be required to provide:

• Clear photos of the damaged product.
• Photos of the packaging.
• A photo of the shipping label.

Once the issue has been reviewed, Verdicart will offer a replacement or refund where appropriate.