Refund & Returns
At Verdicart, customer satisfaction is important to us. Our refund and returns policy is designed to provide fairness, transparency, and clarity while working with our international fulfillment partners.
12-Hour Cancellation
Cancel your order within 12 hours of purchase.
Report Within 48 Hours
Contact us promptly if your order has an issue.
Fair Resolution
Refund or replacement where appropriate.
By placing an order on our website, you agree to the terms outlined in this Refund Policy. Please read this policy carefully before making a purchase.
Order Cancellation
Orders may be cancelled within 12 hours of purchase.
After 12 hours, your order may already be processed or shipped, and cancellation may no longer be possible.
To request an order cancellation, please contact us immediately at the email address provided in the Contact Information section.
Our Promise to You
At Verdicart, we are committed to ensuring that our customers receive quality products and reliable service. If a product arrives damaged, defective, or significantly different from what was described, we will work with you to provide a fair resolution.
Our goal is to ensure that customers are satisfied with their purchase and experience with our store.
Returns Eligibility
Due to the nature of international logistics, returns are only accepted under the following circumstances:
Eligible Returns
- Item arrived damaged
- Item arrived defective
- Wrong item was received
- Item is significantly different from the description on our website
Returns Not Accepted For
- Change of mind
- Incorrect size selected by the customer
- Minor color variations caused by screen or display differences
- Shipping delays caused by customs or logistics providers
- Refusal to pay customs duties or taxes
Return Timeframe
Customers must contact us within 48 hours of delivery if there is an issue with their order.
Requests submitted after 48 hours of confirmed delivery may not be eligible for a refund or replacement.
Proof Required
To process a refund or replacement request, customers must provide the following:
- Clear photos of the product received
- Photos of the product packaging
- Photo of the shipping label
- A brief description of the issue
This information allows us to verify the issue with our supplier and process your request efficiently.
Return Shipping
Due to high international shipping costs, customers will usually not be required to return the item.
However, in certain cases where a return is required:
- Customers may be responsible for return shipping costs.
- Return instructions will be provided by our support team.
Important: Customers should not send items back without contacting us first, as unauthorized returns may not be accepted.
Refund Process
If your refund request is approved, we will provide one of the following resolutions:
Full Refund
A full refund to the original payment method.
Replacement Product
A replacement product where applicable and preferred by the customer.
Refunds are typically processed within 5–10 business days after approval. Please note that banks or payment providers may require additional time to reflect the refund in your account.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please follow these steps:
- Check your bank account again.
- Contact your payment provider or bank.
- If the issue remains unresolved, contact our support team for assistance.
Lost Packages
If your order has not arrived within 45 business days, the package may be considered lost.
In such cases, Verdicart will offer one of the following solutions:
- A replacement product
- A full refund
Delivered but Not Received
If your tracking information shows that the package has been marked as delivered but you did not receive it, please:
- Check with neighbors or household members.
- Contact your local courier or delivery service.
Verdicart is not responsible for stolen packages once they have been marked as delivered. However, we will assist customers where possible in contacting the courier and filing a claim.
Non-Refundable Situations
Refunds will not be issued in the following situations:
- An incorrect shipping address was provided by the customer.
- The customer refuses to pay required customs duties or taxes.
- The item has been used, damaged, or altered after delivery.
Need Help With a Return or Refund?
If you have any questions about this Refund Policy or wish to submit a return or refund request, please contact our support team. For order-related inquiries, please include your order number so we can assist you more quickly.