Frequently Asked Questions
Find quick answers to common questions about shipping, tracking, returns, payments, and getting in touch with the Verdicart support team.
Shipping
Delivery times for South Africa and international orders.
Returns
Understand our refund and return process.
Support
We're here when you need assistance.
Have a question about your order? Start with the answers below. If you cannot find what you are looking for, our support team will be happy to assist you.
01 How long does shipping take? +
South African orders typically arrive within 2–5 business days. International orders usually arrive within 7–21 business days.
02 Do you provide tracking information? +
Yes. Tracking details are sent via email once your order has been shipped. Please allow some time for tracking information to appear in the carrier's system after shipment.
03 Can I return a product? +
Yes. Please review our Refund & Returns Policy for full details about eligible returns, refund requests, timeframes, and required documentation.
04 Why did my items arrive separately? +
Some products may ship from different warehouses and can arrive in separate packages. This is a normal part of our fulfillment process, and individual shipments may have their own tracking information.
05 What payment methods do you accept? +
We accept secure payments through trusted payment providers available at checkout. The payment options available to you will be displayed during the checkout process.
06 How do I contact support? +
You can contact our support team at customercare@verdicart.com . For order-related enquiries, please include your order number so we can assist you more quickly.
Still Have a Question?
If you cannot find the answer you are looking for, our support team is ready to help. For order enquiries, please include your order number when contacting us.